Last Updated: November 12, 2026
At Averion IT, we are committed to delivering high-quality digital services and ensuring customer satisfaction. We value our clients and aim to maintain transparency in all our business transactions.
This Return & Refund Policy explains the conditions under which payments may be refunded, services may be cancelled, or refund requests may be considered.
1. Nature of Our Services
Averion IT primarily provides digital and professional services, including:
Website Design & Development
WordPress Website Development
Laravel E-commerce Development
Digital Marketing & Facebook Ads Management
Graphic Design & Logo Design
Landing Page Design & Development
Website Maintenance and Technical Support
Since our services involve customized digital work, they are generally non-returnable once work has started.
2. Refund Eligibility
A customer may request a refund under the following circumstances:
If Averion IT is unable to deliver the agreed service due to reasons within our control.
If a project is cancelled before any significant work has started.
If payment was made more than once for the same service.
If there is a verified billing error or unauthorized duplicate charge.
All refund requests will be reviewed individually.
3. Non-Refundable Situations
Refunds will generally not be provided in the following situations:
When the project has already been completed and delivered.
When the client changes their mind after work has started.
When delays occur due to the client’s failure to provide required content, information, or approvals.
When the client requests changes outside the originally agreed project scope.
For completed design, development, or other customized digital work.
For third-party costs such as domain registration, hosting, premium plugins, software licenses, or advertising expenses once purchased or spent.
When the service has been delivered according to the agreed requirements.
4. Project Cancellation Policy
Clients may request project cancellation by contacting our support team.
Cancellation before project work begins may qualify for a partial or full refund, depending on the circumstances.
Cancellation after work has started may result in deductions for completed work and expenses already incurred.
Once a project is completed or delivered, cancellation and refunds will generally not be accepted.
5. Revision and Service Issues
We aim to deliver services according to the agreed project requirements.
If a delivered service contains an issue that does not match the approved requirements, clients should notify us so we can review and resolve the issue.
Any revisions outside the agreed scope may require additional charges.
6. Refund Processing Time
If a refund request is approved:
Refunds will generally be processed within 7–14 business days.
Refunds will be issued through the original payment method whenever possible.
Processing time may vary depending on the payment provider or financial institution.
7. Third-Party Services
Some of our services may involve third-party providers, including domain registrars, hosting companies, payment gateways, advertising platforms, and software providers.
Averion IT is not responsible for refund decisions or policies established by these third-party providers. Any applicable third-party refund terms will apply.
8. How to Request a Refund
To submit a refund or cancellation request, please contact us with the following information:
Your full name
Registered email address or phone number
Project or service details
Payment information or transaction reference
Reason for requesting a refund
Our team will review your request and respond as soon as possible.
9. Policy Updates
Averion IT reserves the right to modify or update this Return & Refund Policy at any time.
Any changes will be published on this page with the updated revision date.
10. Contact Information
For refund requests, cancellations, or any questions regarding this policy, please contact us:
Averion IT
Website: https://averionit.com
Email: info@averionit.com
Phone: +880 1332-142575
Address: Ayman Center (3rd Floor), College Road, Opposite to Keari, Chawkbazar, Chattogram, Bangladesh.
Thank you for choosing Averion IT.
We appreciate your trust and look forward to serving you with quality digital solutions.